Privacy Policy – Raccoon Carpet Cleaning

At Raccoon Carpet Cleaning, we are committed to protecting the privacy and security of our clients’ personal data. This policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Raccoon Carpet Cleaning is a sole proprietorship managed by Dawid

• Website: www.raccooncarpetcleaning.co.uk

• Contact Email: info@raccooncarpetcleaning.co.uk

• Phone: 07788 959420

We only collect information that is necessary to provide our services and communicate with you. This includes:

• Identity Data: Name and surname.

• Contact Data: Phone number, email address, and home/property address for service delivery.

• Technical Data: IP address, browser type, and usage data when you visit our website (via cookies).

We use your personal data for the following purposes:

• Service Delivery: To provide quotes, schedule appointments, and perform carpet/upholstery cleaning.

• Communication: To send booking confirmations, reminders, and respond to your inquiries.

• Invoicing: To issue professional receipts and maintain financial records required by HMRC.

• Marketing (Optional): To send occasional offers or newsletters (only if you have explicitly opted in).

• Legal Obligations: To comply with UK tax and safety laws.

Under UK GDPR, we process your data based on:

1. Contractual Necessity: To fulfill our service agreement with you.

2. Consent: When you opt-in to marketing communications.

3. Legal Obligation: For tax and accounting purposes.

4. Legitimate Interests: To improve our services and protect our business.

We retain your personal data only as long as necessary:

• Booking records: 2 years from the last service.

• Invoices and financial records: 6 years (as required by UK tax law for HMRC audits).

• Marketing data: Until you withdraw your consent (unsubscribe).

We never sell your data. We only share information with trusted third parties who help us run our business:

• Accounting Software: For invoicing and tax.

• Payment Processors: If you pay via card or bank transfer.

• IT/Web Hosting Providers: To keep our website secure and functional.

• Review Platforms: (e.g., Google Reviews) If you choose to leave a public review.

Under UK law, you have the following rights regarding your data:

• Right to Access: You can request a copy of the data we hold about you.

• Right to Rectification: You can ask us to correct inaccurate information.

• Right to Erasure: You can ask us to delete your data (where legal obligations allow).

• Right to Withdraw Consent: You can opt-out of marketing at any time.

To exercise these rights, please contact us at info@raccooncarpetcleaning.co.uk

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